Agent Performance & Quality Assurance Management - we've made it easy.

Eliminate manual and repetitive workflows off your plate so you can focus on strategy execution,  reducing agent burnout, and boosting their performance in every interaction. The results: An amazing customer experience.

Real-time intelligence for the contact center.

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Actionable Data

Manage agents' performance and productivity so that they can focus on what's most important: Their Execution.

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Quality Assurance Automation

Streamline the company's workflows, improve productivity, and minimize the risk of errors.

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Agent Performance Management

Amplify the best practices of top performers and applies them across your team.

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Conversational Intelligence

Identify what's working and what's not by analyzing thousands of customer interactions every day.

Skyrocket every call resolution

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Real Time Data Analytics

Get visibility into 100% of conversations. Understand what’s happening in every interaction to drive better business decisions across the organization.

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Automated Quality Assurance Workflows

Evaluate interactions to capture every single opportunity to improve business performance, uplevel your frontline teams, and minimize the risk of errors.

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NO more guessing work

Identify the best practices across the team, and elevate your team so they can be top-performers.

Integrated with Legacy Contact Center Solutions

Genesys Cloud

API integration with Cloud Based Contact Center legacy solutions.

Cloud-Based Contact
Center Solutions

API Integration with Cloud Based Contact Center legacy solutions.

Zoom

API integration with web conferencing tools.

Forget spreadsheets, and repetitive workflows. Detect coaching opportunities and problems in real-time and take the right action faster.

We want to be your growth partners

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